Comair confirms options for holders of unused reservations

AVIATION company Comair and its business rescue practitioners have confirmed the options for customers, companies and travel agents or groups holding unused reservations.

The company said persons who have purchased a kulula.com or British Airways (operated by Comair) flight ticket for a departure between March 14 and October 31, with a ticket number starting with 161, should complete and submit the customer election form available at https://www.comair.co.za/ business-rescue by June 17.

Persons who have directly purchased their ticket from Comair channels will have options, such as keeping the value of the un-flown flight booking, such that the value remains valid until October 31, 2021, and can be used to make a future booking with Comair, subject to availability and difference in rates, fares and/or taxes; or become a creditor, such that a claim for the value of the un-flown flight will be dealt with in terms of the business rescue plan, if approved, among other options.

According to Comair, persons who have purchased a kulula. com or British Airways ticket for a departure between March 14 and October 31 from a third party (that is, a ticket which does not start with 161) should direct their queries to the travel agent, British Airways or the airline partner from whom the ticket was initially booked.

Where an Emirates, Qantas or British Airways International ticket or a hotel booking was purchased with Vitality or a hotel booking with or without extras was purchased on kulula.com, mtbeds or kulula Holidays, and any of these bookings were cancelled with a refund requested, customers should expect further communication in due course, the statement said.

Business rescue is an attempt to restructure the affairs of financially distressed companies. It also allows a company to continue operating while it is being restructured, cutting costs and saving jobs in the process. | African News Agency (ANA)