THE PROCEDURE FOR DEALING WITH A COMPLAINT

SACE explained that on receipt of the complaint, it is registered.

◆ The person complained of (alleged accused) is informed about the allegations against him/her and a request is made for a written reply with regard to the allegations within 10 days and in some cases within five days depending on the nature of the complaint.

◆ A letter will also be sent to the other parties mentioned in the allegations,

at a school to a pupil. Any person who contravenes sub-section (1) is guilty of an offence and liable to conviction and a sentence could be imposed for assault.

Although this law has been in effect for the past two decades, figures from Statistics SA reveal a harrowing

including the complainant.

◆ Once a response is received, it is read and a recommendation will be prepared for the ethics committee.

◆ The committee guides the processes and will determine whether a complaint warrants an investigation, mediation or discipline.

◆ The complaint is then referred to a relevant authority such as the Education Department labour relations council or the SAPS.

reality. Its 2016 survey found that 11.5% (1.2 million) children attending school aged between 7 and 17 reported having experienced some form of violence at school in the three months prior to the survey period.

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