ith the world seemingly in hyper-drive and advancements being
at an everincreasingrate–onesuch sector being Artificial Intelligence (AI), as it is said that AI will permeate almost all sectors in just a few short years – it is easy to think that investing in humans is not the way forward. But this is a mistake, as customised experiences and warm interactions will never go out of style.
In a world where modern technology is developing at a rapid pace, connectivity and personalisation are two key factors that are beginning to play a fundamental role in ensuring a business does not become stagnant.
In 2001, I decided to pursue my real passion and launched Capital Hotel School in Pretoria. I firmly believe in focusing on guest hospitality, with an excellent experience being top priority. When a guest receives the pinnacle of hospitality treatment, they become the advocate for your brand, and this starts with how your staff is trained and the knowledge they are empowered with.
I believe that there are seven vital business principles to adhere to: