Wmade

SLOW Magazine - - Editor's Choice -

ith the world seem­ingly in hy­per-drive and ad­vance­ments be­ing

at an ev­er­in­creas­in­grate–one­such sec­tor be­ing Ar­ti­fi­cial In­tel­li­gence (AI), as it is said that AI will per­me­ate al­most all sec­tors in just a few short years – it is easy to think that in­vest­ing in hu­mans is not the way for­ward. But this is a mis­take, as cus­tomised ex­pe­ri­ences and warm in­ter­ac­tions will never go out of style.

In a world where mod­ern tech­nol­ogy is de­vel­op­ing at a rapid pace, con­nec­tiv­ity and per­son­al­i­sa­tion are two key fac­tors that are be­gin­ning to play a fun­da­men­tal role in en­sur­ing a busi­ness does not be­come stag­nant.

In 2001, I de­cided to pur­sue my real passion and launched Cap­i­tal Ho­tel School in Pre­to­ria. I firmly be­lieve in fo­cus­ing on guest hos­pi­tal­ity, with an ex­cel­lent ex­pe­ri­ence be­ing top pri­or­ity. When a guest re­ceives the pin­na­cle of hos­pi­tal­ity treat­ment, they be­come the ad­vo­cate for your brand, and this starts with how your staff is trained and the knowl­edge they are em­pow­ered with.

I be­lieve that there are seven vi­tal busi­ness prin­ci­ples to ad­here to:

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