Take Service to the Next Level

Remember, a guest will never remember the service (i.e. the task that was expected), but rather how you made them feel. by a smartphone or a tablet, the hospitality industry needs to understand and ensure that every immersive touch point for the guest is an opportunity to deliver excellent customer service and experience. Hospitality groups and institutions need to ensure that they stand out from the crowd by creating trustworthy brand loyalty with real-time interaction.

One of the benchmark products at Capital Hotel School is the online training facility and e-leaning portal, Hospitalit-e. The blended learning programme successfully incorporates online and faceto-face tutor training and assessment. This is an objective to merge into the modern tech era.

While technology is continuing to evolve, and AI will certainly be integrated into all sectors of society, personal touches and genuine, friendly hospitality in all service sectors – from hotels and other travel businesses, to restaurants and receptions – will never become obsolete.