Take Ser­vice to the Next Level

SLOW Magazine - - Editor's Choice -

Re­mem­ber, a guest will never re­mem­ber the ser­vice (i.e. the task that was ex­pected), but rather how you made them feel. by a smart­phone or a tablet, the hos­pi­tal­ity in­dus­try needs to un­der­stand and en­sure that ev­ery im­mer­sive touch point for the guest is an op­por­tu­nity to de­liver ex­cel­lent cus­tomer ser­vice and ex­pe­ri­ence. Hos­pi­tal­ity groups and in­sti­tu­tions need to en­sure that they stand out from the crowd by cre­at­ing trust­wor­thy brand loy­alty with real-time in­ter­ac­tion.

One of the bench­mark prod­ucts at Cap­i­tal Ho­tel School is the on­line train­ing fa­cil­ity and e-lean­ing por­tal, Hospi­talit-e. The blended learn­ing pro­gramme suc­cess­fully in­cor­po­rates on­line and faceto-face tu­tor train­ing and as­sess­ment. This is an ob­jec­tive to merge into the mod­ern tech era.

While tech­nol­ogy is con­tin­u­ing to evolve, and AI will cer­tainly be in­te­grated into all sec­tors of so­ci­ety, per­sonal touches and gen­uine, friendly hos­pi­tal­ity in all ser­vice sec­tors – from ho­tels and other travel busi­nesses, to restau­rants and re­cep­tions – will never be­come ob­so­lete.

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.