Em­power Staff

SLOW Magazine - - Editor's Choice -

Em­pow­er­ing staff is the key to a suc­cess­ful or­gan­i­sa­tion. Staff should never take or­ders from a guest, but rather cre­ate an ex­pe­ri­ence which sub­se­quently will in­crease cus­tomer sat­is­fac­tion and the like­li­hood of re­peat vis­its.

It is pre­dicted that by 2020, ro­bots and pro­grammes will in­creas­ingly be tak­ing over the du­ties of hos­pi­tal­ity staff. As scary as that may sound, I be­lieve that guests will still crave a true, hon­est, and gen­uine hu­man ex­change.

Al­though we can­not ig­nore the fact that ev­ery­thing around us is ei­ther con­nected

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