SLOW Magazine

Send it back if it sucks

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One of the priority success factors for any online shopping experience is a no-frills returns policy. Retailers know very well that, even if you do know your sizes, an item might not fit quite the way you like it to, and that in order to keep you happy – and coming back – the returns process needs to be easy, ideally free of charge, and completely hassle-free. In most instances, the same courier company that delivered your package will collect it again, after which the item will be exchanged for the correct size or a refund will be issued, depending on what you choose. It’s still a bit of a mission, but markedly easier than physically going to a store. And that is reason enough to, at the very least, try it.

Embracing the online-shopping revolution is a must for any weary shopper who’s been forced to traipse around monotonous shopping centres in search of the perfect garment one too many times. My advice – hop online and avoid all the hassle.

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