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The world of banking can be a tough one to navigate. Luckily, FNB continues to be a leader in banking innovation through the launch of customer-centric digital solutions to address the everchanging needs of consumers.
In a first for South Africa, consumers and businesses will now be able to open an account with FNB in minutes by simply taking a selfie through the FNB App.
Additional innovations include the launch of ebucks Travel on the FNB App which incorporates a fully-fledged travel offering, nav» Money, a digital money management solution that helps customers improve their financial health daily, and Credit Card functionality that allows customers to courier and track card delivery on the FNB App.
FNB CEO, Jacques Celliers, says, “This moment marks a significant milestone in our 180-year history as we move beyond being a digital innovator to a broader contextual platform disruptor. It is through this contextually helpful platform that we can offer holistic financial solutions and become a trusted partner to the broader society. This will enable us to help create a better world for years to come.”
“Our focus is on developing a strong customer-centric, integrated financial services offering which is underpinned by digitisation. We have invested substantially to introduce helpful digital innovations that move beyond just banking, but enhance customers’ lives by helping consumers to help themselves,” says Raj Makanjee, FNB Retail CEO.
“Furthermore, our main bank relationships with customers and ability to understand their needs and circumstances, enable us to deliver industry-changing innovations that prioritise helpful banking and remove friction to create seamless, safe and market-leading banking solutions,” Makanjee says.
Key to the ongoing development of helpful innovations has been the success of the bank’s digital migration strategy, with financial transactions and app usage up 10 % and 66 % respectively, for its half year results to December 2017. New Innovations Selfie Your Way to a New Account This functionality allows frictionless onboarding through biometric facial verification on the FNB App for both consumers and business owners. Consumers can now switch with a selfie and open an account within minutes, with identity verification done through the Department of Home Affairs.
They will also be able to order and schedule courier delivery of new bank cards, switch debit orders, and set up digital banking immediately. nav>> Money nav» Money is a function on the FNB App positioned to help customers bring their money to life. Every morning a customer can access an updated view of their financial health based on three simple views – Track my Spend, My Available Funds, and My Credit Status. ebucks Travel ebucks Travel is an online platform that incorporates a fully-fledged travel offering with functionality that speaks directly to FNB customers’ travel needs. From booking a flight and hiring a car, to airport transfers with Avis P2P and access to the SLOW Lounge, FNB customers enjoy convenience, peace of mind and so much more. FNB Offers As part of an ongoing strategy of personalising rewards based on a customer’s unique banking behaviour, ebucks Rewards will launch FNB Offers, an instant rewards programme designed to surprise and delight members with instantly redeemable ebucks or discounted partner vouchers for performing everyday banking tasks.
The launch of these helpful innovations follows the recent launch of ewallet extra, a mobile bank account that allows unbanked and underbanked South African consumers to use a feature phone or a smartphone to open a bank account without ever walking into a branch.
FNB also introduced a mini-atm that uses biometrics as a means of validation for consumers.
“Through our leadership position in innovative banking, and consistent pioneering of solutions that prioritise helpful banking, FNB continues to make strides towards becoming a trusted money manager amongst consumers. As a result, all current and future innovations are conceptualised with the customer in mind,” Makanjee concludes.