Pon­tant Je T'aime

SLOW Magazine - - Contents - Text & Im­ages © FNB

The world of bank­ing can be a tough one to nav­i­gate. Luck­ily, FNB con­tin­ues to be a leader in bank­ing in­no­va­tion through the launch of cus­tomer-cen­tric digital so­lu­tions to ad­dress the ev­er­chang­ing needs of con­sumers.

In a first for South Africa, con­sumers and busi­nesses will now be able to open an ac­count with FNB in min­utes by sim­ply tak­ing a selfie through the FNB App.

Ad­di­tional in­no­va­tions in­clude the launch of ebucks Travel on the FNB App which in­cor­po­rates a fully-fledged travel of­fer­ing, nav» Money, a digital money man­age­ment so­lu­tion that helps cus­tomers im­prove their fi­nan­cial health daily, and Credit Card func­tion­al­ity that al­lows cus­tomers to courier and track card de­liv­ery on the FNB App.

FNB CEO, Jac­ques Cel­liers, says, “This mo­ment marks a sig­nif­i­cant mile­stone in our 180-year his­tory as we move be­yond be­ing a digital in­no­va­tor to a broader con­tex­tual plat­form dis­rup­tor. It is through this con­tex­tu­ally help­ful plat­form that we can of­fer holis­tic fi­nan­cial so­lu­tions and be­come a trusted part­ner to the broader so­ci­ety. This will en­able us to help cre­ate a bet­ter world for years to come.”

“Our fo­cus is on devel­op­ing a strong cus­tomer-cen­tric, in­te­grated fi­nan­cial ser­vices of­fer­ing which is un­der­pinned by digi­ti­sa­tion. We have in­vested sub­stan­tially to in­tro­duce help­ful digital in­no­va­tions that move be­yond just bank­ing, but en­hance cus­tomers’ lives by help­ing con­sumers to help them­selves,” says Raj Makan­jee, FNB Re­tail CEO.

“Fur­ther­more, our main bank re­la­tion­ships with cus­tomers and abil­ity to un­der­stand their needs and cir­cum­stances, en­able us to de­liver in­dus­try-chang­ing in­no­va­tions that pri­ori­tise help­ful bank­ing and re­move fric­tion to cre­ate seam­less, safe and mar­ket-lead­ing bank­ing so­lu­tions,” Makan­jee says.

Key to the on­go­ing de­vel­op­ment of help­ful in­no­va­tions has been the suc­cess of the bank’s digital mi­gra­tion strat­egy, with fi­nan­cial trans­ac­tions and app usage up 10 % and 66 % re­spec­tively, for its half year re­sults to De­cem­ber 2017. New In­no­va­tions Selfie Your Way to a New Ac­count This func­tion­al­ity al­lows fric­tion­less on­board­ing through bio­met­ric fa­cial ver­i­fi­ca­tion on the FNB App for both con­sumers and busi­ness own­ers. Con­sumers can now switch with a selfie and open an ac­count within min­utes, with iden­tity ver­i­fi­ca­tion done through the De­part­ment of Home Af­fairs.

They will also be able to or­der and sched­ule courier de­liv­ery of new bank cards, switch debit or­ders, and set up digital bank­ing im­me­di­ately. nav>> Money nav» Money is a func­tion on the FNB App po­si­tioned to help cus­tomers bring their money to life. Ev­ery morn­ing a cus­tomer can ac­cess an up­dated view of their fi­nan­cial health based on three sim­ple views – Track my Spend, My Avail­able Funds, and My Credit Sta­tus. ebucks Travel ebucks Travel is an on­line plat­form that in­cor­po­rates a fully-fledged travel of­fer­ing with func­tion­al­ity that speaks di­rectly to FNB cus­tomers’ travel needs. From book­ing a flight and hir­ing a car, to air­port trans­fers with Avis P2P and ac­cess to the SLOW Lounge, FNB cus­tomers en­joy con­ve­nience, peace of mind and so much more. FNB Of­fers As part of an on­go­ing strat­egy of per­son­al­is­ing re­wards based on a cus­tomer’s unique bank­ing be­hav­iour, ebucks Re­wards will launch FNB Of­fers, an in­stant re­wards pro­gramme de­signed to sur­prise and de­light mem­bers with in­stantly re­deemable ebucks or dis­counted part­ner vouch­ers for per­form­ing every­day bank­ing tasks.

The launch of these help­ful in­no­va­tions fol­lows the re­cent launch of ewal­let ex­tra, a mo­bile bank ac­count that al­lows un­banked and un­der­banked South African con­sumers to use a fea­ture phone or a smart­phone to open a bank ac­count with­out ever walk­ing into a branch.

FNB also in­tro­duced a mini-atm that uses bio­met­rics as a means of val­i­da­tion for con­sumers.

“Through our lead­er­ship po­si­tion in in­no­va­tive bank­ing, and con­sis­tent pi­o­neer­ing of so­lu­tions that pri­ori­tise help­ful bank­ing, FNB con­tin­ues to make strides to­wards be­com­ing a trusted money man­ager amongst con­sumers. As a re­sult, all cur­rent and fu­ture in­no­va­tions are con­cep­tu­alised with the cus­tomer in mind,” Makan­jee con­cludes.

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.