New pay system to raise drivers’ safety
New app a response to recent criminality
Uber SA has introduced a new payment system meant to increase driver safety.
The cash indicator feature allows operators to choose if they want to service clients on cash trip request or not.
This development is mainly in response to recent criminal incidents affecting Uber drivers. Many have previously complained about the cash trip method because they believe it exposes them to robberies and hijacking.
The new cash indicator has been activated as a pilot. It is expected to go live for operators by week’s end.
“Unfortunately, Uber’s technology cannot prevent crime but we are doing everything we can to prioritise the safety of those using the Uber app‚” said Uber SA’s general manager Jonathan Ayache in a statement issued yesterday.
According to Uber‚ some drivers want the cash option to be completely removed, but there are also those in favour of this method because it increases their profits.
“Cash is a dominant payment method in Africa and many riders do not have cards to use on the app. Cash removes the barrier for those without a card who want to use Uber, that is why it’s not feasible to remove the cash option completely.
“We believe riders should have the freedom to pay for rides how they wish but also that driver-partners should have the freedom to accept cash trips or not‚” Ayache said.
Uber driver-partner Emmanuel Matwa supports the introduction of the cash indicator but urged Uber to improve rider identification features.
“Cash trips are very risky because riders can use fake SIM cards or provide incorrect details when requesting transport. Some drivers accept cash trips because they need the money‚ but these trips are dangerous especially at night.”
Uber said driver-partners who declined cash trips would not be penalised and that the new safety feature would not have any negative impact on the dispatch process.