CONSUMER FORUM
Relief for sickly gym members I WANTED to update you on the progress we’ve made regarding an issue you raised on May 5 and 12 about Vitality members who are unable to make the required number of gym visits owing to severe illness.
From now on, when we are notified that a member has been admitted to ICU or is diagnosed with a severe illness such as cancer, we will be contacting them and offering them the option of suspending their gym membership.
I think this change will make a positive difference to these members, considering their circumstances. — Gidon Novick, CEO, Discovery Vitality Power Report: Good news. This is the kind of proactive assistance that members must continue to demand from their schemes. We do cover overflowing baths IN Consumer Forum on July 28, you ran a letter from Richard Grubb with the headline “How banks milk clients on home cover”. Please note that the insurance brands in the Telesure Holdings Group do, in fact, cover overflowing baths, basins and sinks.
The information provided to Grubb by the office of the ombudsman for short-term insurance was incorrect. — Tom Creamer, managing director: Telesure Investment Holdings I want to be notorious — just like you SEEMS your name carries the wrath of eternal fear. I copied the Metal Industries Benefit Funds Administrators in on my e-mail to you about payment delays — and received a call within the hour. I got paid out a week later. Now, how does one get to your notoriety? Thank you. —
Jan Olivier Online fault reporting worked for me
YOUR Sunday Snarl (July 21) refers. I must highlight that, whereas Robbie Lehman may have experienced difficulty in using Johannesburg City Power’s web-based faultreporting system, I used it a few days ago and it worked well. I received an acknowledgement within a few seconds by SMS and received further feedback by SMS advising me of the cause of the fault as well as the time that the fault was resolved. — Ghitesh Deva No more slapping for this customer I AM appalled that the radio advert for Omo is still being flighted with sounds of a person being slapped. Unilever is clearly of the view that black women handle opposition with aggression, but worse still, its warped attempt at humour sends out a message to children that this is acceptable behaviour. I, for one, will not be buying the product ever again. —
Robyn Taylor