Rude, moi? No, jerk, I’m just being French, says fired waiter
● A waiter fired for being “aggressive, rude and disrespectful” claims that there was nothing wrong with his behaviour . . . he was just being “French”.
Deserved or not, France’s reputation for producing surly waiters who eye customers with suspicion, indeed disdain, is known the world over and has stood the test of time.
Now one waiter has taken that to another level by appearing to claim that a grumpy “garçon” is a cherished French national trait, not a sign of unprofessional conduct.
Guillaume Rey, who worked at a restaurant in Vancouver, British Columbia, filed a complaint with the state’s human rights tribunal, saying he was a victim of “discrimination against my culture”.
The restaurant, run by Cara Operations, accused Rey of breaching its code of conduct. It argued that he persisted in unacceptably rude behaviour despite verbal and written performance reviews and that it had no option but to fire him.
Rey said his employer was being culturally colour blind as the French approach just “tends to be more direct and expressive”. His “direct, honest and professional personality” was, he said, drummed into him at French hospitality school.
The restaurant and its parent company had tried to quash the complaint but Devyn Cousineau, a tribunal member, denied the request, ruling the case required deeper examination at an as yet unscheduled hearing.
The outcome is far from certain. “Mr Rey will have to explain what it is about his French heritage that would result in behaviour that people misinterpret as violating standards of conduct,” she wrote.
Julien Mainguy of BC Talents, which helps French-speaking workers from Europe integrate in Canada, told CBC: “It’s a non-conflict culture, particularly in the professional area. Most of the French-speaking people from Europe, they tend to be very direct.”
So aware are French authorities of their country’s reputation for rudeness, that in 2015 the tourist board launched a multi-million-euro drive to improve their “difficult relationship with service”.
Laurent Fabius, then the foreign minister, conceded that France was suffering from a “welcome deficit”, meaning that foreign visitors were 30% less satisfied with their stays in France than in other countries.
In 2013, the Paris Tourist Board distributed a “politeness manual”. Three years earlier, it paid for “smile ambassadors” at attractions, to little effect.