Sunday Tribune

3 practical strategies that will help managers build better workforces in the “next normal”

- BEN BIERMAN Bierman is the managing director of Business Partners Limited.

THE WORKPLACE of the future looks very different to what it did a mere two years ago. The pandemic was one of a myriad of external forces that compelled business owners to change their stance on leadership in order to survive within an entirely new set of circumstan­ces.

The “next normal” is here and is calling on business owners (big and small) to take a more human-centric approach to management.

Here are three of the strategies that managers can use to build effective, future-proof workforces.

Make mental health a priority

Mental health issues have always brimmed under the surface of the contempora­ry workplace. Over time, they were siloed into their own categories of illness, with human resources (HR) practition­ers finding ways to grant concession­s to people living with mental illnesses, albeit reluctantl­y, because they simply weren’t seen in the same light as physical illnesses.

In the post-pandemic context, this has all changed. An alarming number of South Africans reported burnout as a result of the emotional and mental burden that Covid-19 imposed on their psyches. Small businesses are microcosms of the bigger picture, and many small and medium enterprise­s (SMES) have followed their larger counterpar­ts in adopting policies that cater to better employee wellbeing.

These include having a counsellor on call, subsidies for gyms and exercise establishm­ents, leave days for mental recuperati­on, childcare services at company events, stress management training and flexible work schedules. Now, in the new era of work, mental health issues should be regarded more seriously.

Promote training and upskilling

The pandemic and the subsequent move towards a remote working culture have served as driving forces behind new and advanced technologi­es. Apps that allow for collaborat­ion, file sharing, remote timekeepin­g and task management have gone from convenient add-ons to essential must-haves.

Along with this rapid advance in technology, employees in every sector have been challenged to learn more and work more efficientl­y. This is particular­ly true within the South African context, where the unfortunat­e reality of mass terminatio­ns and redundanci­es forced many people to upskill themselves or risk becoming unemployed.

The Skills Developmen­t Act of South Africa provides a framework for businesses of all sizes to prioritise training in the workplace in the interest of helping South Africans to build viable and future-proof careers.

The role of the employer is key in helping to foster a workplace culture where learning and developmen­t is ongoing.

Promote transparen­cy

The pandemic brought many difficult realities to the fore. Among them were issues around unfair labour practices and unethical workplace policies around absenteeis­m and performanc­e.

Today, we also know that the pandemic affected women employees disproport­ionately, which gave rise to discourse around the gender pay gap. Coupled with these complexiti­es are matters relating to racial discrimina­tion in the workplace, low productivi­ty rates and the changing roles and responsibi­lities of leadership teams within businesses.

The companies who fared the best over this turbulent period have been companies that have practised transparen­cy. In the post-pandemic era, employees will hold their employers more accountabl­e in terms of their actions towards building more inclusive, diverse workplaces.

For this reason, the role of the HR profession­al in a small business has become of paramount importance. The small businesses of the future need to find a firm foundation in open communicat­ion, a culture of mutual respect, the fair division of labour and policies that are created around the real-life, grassroots experience­s of employees. Listening to employees, hearing their concerns and using their opinions as starting points for change will become even more critical going forward.

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