Uber ups fes­tive rates

The Citizen (KZN) - - NEWS - Batandwa Malingo

Ride-hail­ing ser­vice com­pany Uber South Africa has an­nounced that it would in­crease its fares from to­day ahead of Christ­mas and New Year’s Eve when hun­dreds of peo­ple are ex­pected to use the ser­vice.

The com­pany said it was all about pro­vid­ing ac­cess to safe, re­li­able, and af­ford­able rides.

“We share the con­cerns of riders and driver-part­ners alike and are al­ways do­ing our best to find so­lu­tions that will ben­e­fit both. While we have al­ways tried to keep prices as low as pos­si­ble, we need to be aware of the in­creased costs for driver-part­ners. With this in mind, we’ve cho­sen to in­crease fares by 5% in South Africa.

“This comes af­ter im­ple­ment­ing an in-depth earn­ings re­view to en­sure that the Uber app con­tin­ues to be a re­li­able eco­nomic op­por­tu­nity for driv­ers, as well as an af­ford­able op­tion for riders.”

In June, Uber SA and Tax­ify driv­ers protested and called on their peers by go­ing “off­line”, de­mand­ing that fare prices be in­creased.

Uber SA said the in­crease would help to en­sure that its driv­ers were able to max­imise their earn­ings while on the road.

“It mat­ters to us that driver-part­ners are able to con­tinue to main­tain a sus­tain­able liv­ing while us­ing the Uber App. Ac­cord­ingly, the change in fare prices will al­low driver-part­ners to earn more in or­der to make up for the ris­ing cost of busi­ness and liv­ing ex­penses that af­fects their earn­ings.”

The com­pany said the in­crease also meant that it could in­vest more in the tech­ni­cal fea­tures that made a rider’s Uber ex­pe­ri­ence a seam­less one.

“With the in­tro­duc­tion of new safety tools in the Uber app, you’re able to en­joy ev­ery ride with more peace of mind to keep you con­nected and pro­tected. From emer­gency as­sis­tance, rider in­surance cov­er­age, and trusted con­tacts – we’re com­mit­ted to your safety from pick-up to dropoff.” Ear­lier this week, the com­pany had to apol­o­gise to riders fol­low­ing the bad ser­vice ren­dered to fans at the Global Ci­ti­zen Fes­ti­val con­cert held at the FNB sta­dium on Sun­day.

Uber SA users com­plained on so­cial me­dia that they strug­gled to get Uber rides and those who did, said they were charged more. The com­pany had said that stan­dard Uber rates would ap­ply to all trips to and from the sta­dium.

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