DStv warns about scams targeting customers

Broadcast satellite service DStv has seen a surge in the number of scams targeting its customers in recent weeks and has urged them to be vigilant.

The company said scammers had been targeting its consumers through hoax emails or SMS, among other things, claiming they had won a huge prize for a DStv competition they did not enter.

“Scammers use various tactics to either defraud customers of their money or to get customers’ personal information,” it said.

“MultiChoice will never request your personal details via e-mail or SMS — please do not hand over your personal information to anyone claiming to be from DStv.”

Here are four scams the company warned to look out for.

Phishing/gift card scam Customers receive an e-mail informing them that they have won a cash gift card or huge sums of prize money from a MultiChoice competition.

The e-mail then asks the customers to provide their personal details so they can claim the prize.

“Final notice” scam

Some DStv customers have received an SMS claiming to be from DStv demanding payment for a DStv Explora account.

It threatens action if payment is not made immediately and includes banking details.

Job advertisement post on social media

DStv warned of dangerous scams disguised as recruitment ads for MultiChoice.

“One of our suppliers who recruits on our behalf, Afrizan, does use Facebook and

Twitter to advertise roles.

“Every advert has a reference number which can be verified against opportunities posted to the Afrizan website.”

Premium upgrade scam

Scammers are also approaching DStv customers offering them premium upgrades.

“Please be aware you can upgrade your DStv account online at any time, do not believe anyone claiming to upgrade your account on your behalf,” DStv said.

Lastly, the company warned about installation scams: “Scammers posing as DStv accredited installers are offering customers unrealistic services like free package upgrades or free DStv for life for a minimal one-off fee.”