CRF Best Employers

maternity benefits as well as counseling and a wellbeing programme. At its largest centre in Cape Town, supporting infrastructure includes a crèche, gym, canteen, shopping mall, sports facilities and access to financial services advice.

There is also flagship workplace recognition programme that every year rewards about 20 outstanding employees in customer services with a trip to Disney World.

She says the culture is customer centric and strong on collaborative teamwork. Four specific values guide it: accountability, integrity, respect and pushing beyond boundaries.

“Every year we measure our group culture to make sure there is real alignment and to pinpoint how and where we can further strengthen and clarify our culture. We believe in continuous internal communication – through our dedicated intranet and weekly electronic newsletters, our staff magazine, face-to-face engagement sessions, and fun staff activations.

“Open debate is actively encouraged. For example, we regularly run café conversations across different parts of the business to ensure employees have a voice in our people practices.”

The company sources talent through a variety of channels such as online, social media, employee referrals, and through key recruitment agencies. Generally, referrals are the most effective.

“Our strategies are targeted for learnerships, graduates and experienced hires in the business and we look for bright, energetic, motivated people who love to excel and whose values align with ours. People who are keen to expand their horizons and hungry to play a role in the success of the emerging economies, she reveals.