Action on accounts
...but Komani civic body wants answers in 14 days
WHILE planned meetings aimed at addressing water account queries with residents of the Komani area did not go as well as planned, the Chris Hani District Municipality has indicated that delays with the printing of such accounts are being addressed.
CHDM took over the water supply and accounts service from the former Lukhanji Municipality in 2013.
Subsequent challenges have included a lack of accounts being sent out, queries over tariffs charged and questions about the reading of meters.
The Rep recently reported (“Water out customer accounts at the various venues.
A meeting between CHDM and stakeholders took place last Friday to discuss the way forward.
Association chairman Tokkie Deysel said this week that the district municipality was set to respond within 14 days.
“Obviously people are very disappointed. We were under the impression that it would be a one-on-one (session) where residents could sit with the officials and sort out whatever problems they had, but it was not the case.”
CHDM spokeswoman Thobeka Mqamelo said challenges had been experienced during the campaign.
“It was not as well attended as we had hoped despite the available.
“However, customers who have access to email were able to get this information. As we are aware that not all customers have access to the internet, we are working on resolving challenges regarding the printing of statements. We wish to thank those who have come forward with their queries and further commit to continue to look for solutions to address the billingrelated challenges.
“We appeal to consumers to take full advantage of such opportunities, and will periodically embark on this kind of process to maintain constant interaction with our consumers.”