The Star Early Edition
Extra cost of replacing PVR
THIS complaint is regarding the standard PVR decoder. I have two of these decoders: one is at my home in Lansdowne and the other at my sister’s home in Gatesville. These decoders reboot themselves more than once a day, sometimes even four times. I have actually lost count, and the funny part is they do so simultaneously.
I have contacted MultiChoice regarding the issue and I get the same answer: they tell me that the signal may be weak or out of reach, or the decoders are malfunctioning. Then they do a signal reset and the decoders work. An hour later, the decoders reboot again.
MultiChoice have, however, asked me to bring in the decoder for a replacement or repair and if they can’t help me they will swop my PVR for a new Explora. They will give me a new Explora, at no cost, if I have insurance on my PVR, but if I don’t it will cost R799.
They say the PVR is becoming obsolete; they can’t maintain the software and claim they are actually upgrading me. At the moment, I can view two channels and record one, whereas the Explora only allows you to watch one and record one. And then there is the extra cost.
I am of the view that they should replace like for like, at no cost, or maintain the services of the PVR. Nasrodien Gaffoor
Georgie: SD PVR technology is obsolete – MultiChoice launched a new satellite and the decoders cannot receive service from the new satellite – which is why the company has told the customer it needs to be traded in for the Explora. While the latter does not have the same dual-view functionality (if you want to pause, rewind, or watch Catch Up and Box Office you need one decoder per television set), it is more advanced, offering greater choice and internet capability. Installation of these units is outsourced.