Why can’t I return a medical device?

I REALLY need advice about the Consumer Protection Act (CPA) and the returns policy regarding medical devices.

I was diagnosed with fibroids. My gynaecologist advised the insertion of an intrauterine device (IUD). This had to be done in theatre. I purchased it at a cost of R2 387 from my pharmacist.

Unfortunately, my its warranty period. Beware the tradesman: Avoid working with contractors who can’t offer you a fixed office address and landline number. It’s no guarantee that work will be satisfactory but it will be easier to trace them if something goes wrong, which gives you some leverage. And don’t be tempted by unregistered builders, plumbers, electricians and others. Ask for contactable references and previous clients; check whether they are insured, and if they belong to associations such as the Master Builders’ Association and the Electrical Contractors’ Association of SA. All new home builds must be registered with the National Home Builders’ Registration Council. Use social media to your advantage: Many of us try to do the right thing by avoiding drinking and driving, but when opting for a taxi service, we entrust strangers with our lives. When my Christmas condition was very severe and the doctor could not insert the IUD. I had to undergo a hysterectomy. The IUD is brand-new and still in its original packaging in the doctor’s rooms.

My problem is that my pharmacist states that he cannot refund me as his wholesaler will not refund him. I have also contacted the distributor and they say they are unable to assist as they simply distribute the devices. N Naidoo Georgie: A doctor who didn’t want to be named told me medicines and devices are strictly controlled, which is why they are not covered by the CPA and cannot be returned. but companies seem quicker on the button on social media because they know bad publicity is damaging to their brand. Make sure you’re covered: Update your short-term or long-term insurance policies, if your circumstances change in any way, and make full disclosure. Read the contract’s fine print: if your insurer requires that you have tracking or driver monitoring devices, a hands-free kit in your car, electric fencing around your property, a working alarm system or any other security features, ensure you have those in place because failure to do so could mean your claim is denied and you won’t be paid out.

Incorrect details on your policy means incorrect cover, so protect yourself by opting for the right plan and be certain you are not under-insured. And if you have a new cellphone, move house or hit the jackpot with expensive gifts over Christmas, update that insurance policy.