Telkom’s billing issues irksome

HI THERE, I believe that there needs to be an investigation into Telkom’s billing of customers and their handling of debit orders.

I have had a very bad experience with Telkom. I had a landline and ADSL with them for over 10 years, and during this time, the service was faulty on over 100 occasions.

There were two issues with the faults – first, you lose access to the service, but second, you are entitled to a refund of the fee for the period that you did not have access to it.

Telkom seems to very rarely process those refunds and you have to keep following up, which most people would not have the time to do.

My line has also been overbilled for the entire duration of having it, and every time I tried to resolve that with Telkom I got nowhere.

In the past four months (from the end of June), I have had no service from Telkom. My line has been completely inactive and they have been incapable of resolving it.

I then decided to cancel the line completely since they would not fix it. I also logged a dispute because I was billed for all these months even though I had no service.

Their records showed that I owed them money even though I did not. They then refused to cancel the account but offered no solution to the issue.

In the past week, they debited my account with R1 989 on two occasions for absolutely no reason.

This is actually stealing from my account, and according to the bank, this happens with Telkom often.

Since those payments were made, they confirmed to me that the line would be cancelled, but I have not received confirmation in writing.

This has been very frustrating and must have happened to other people, so I would like to know how I can address it.

They cannot be allowed to steal our money and cause so much stress.