CHRIS MAISTRY

Toyota Connect/Lexus Life - - OUR PEOPLE -

SE­NIOR MAN­AGER: HR BEN­E­FITS & AD­MIN­IS­TRA­TION

“I was on the team co-or­di­nat­ing flood re­lief for em­ploy­ees. Fol­low­ing the storms, Toy­ota’s CEO an­nounced that the com­pany would of­fer as­sis­tance, in­clud­ing in­ter­est-free salary ad­vances of a max­i­mum of

R10 000 for em­ploy­ees to re­pair their houses, and that the money would be dis­bursed within a week.

“We ap­pointed NBC as the credit provider through a ten­der process.

We got four Fica-ac­cred­ited con­sul­tants from NBC and hired six temps. There was a lot of con­sul­ta­tion with the

Le­gal De­part­ment, labour unions and pro­duc­tion man­agers.

“About 5 000 Toy­ota em­ploy­ees sub­mit­ted ap­pli­ca­tions and we nav­i­gated chal­lenges such as trans­lat­ing and send­ing phys­i­cal ap­pli­ca­tion copies to those with­out email ac­cess in get­ting all the doc­u­ments ap­proved. The process took us two weeks.

“I was hum­bled and glad that the team’s ef­forts were recog­nised with the Pres­i­dent’s Award, and es­pe­cially happy about the in­ter­est in staff wel­fare Toy­ota dis­played in mak­ing this process pos­si­ble.” BE­LOW: TSAM dur­ing the floods.

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