DEALER OF THE YEAR

Toyota Connect/Lexus Life - - TOYOTA CONNECT -

TOY­OTA’S DEALER OF THE YEAR (DOTY) AWARD HAS BEEN RE­WARD­ING EX­CEL­LENCE FOR 38 YEARS AND IS CON­SID­ERED AN EX­TREMELY PRES­TI­GIOUS TI­TLE WITHIN THE SOUTH AFRICAN NET­WORK. MEET THE LAT­EST WIN­NERS…

Toy­ota SA em­ploys a busi­ness Pyra­mid of Ex­cel­lence pro­gramme com­pris­ing Per­for­mance and Ef­fi­ciency Awards, the Vice-pres­i­dent’s Awards and Pres­i­dent’s Awards, which cul­mi­nate in the DOTY Award.

“Toy­ota SA has four dealer cat­e­gories – Mega, Large, Medium and Small – and a win­ner is se­lected for each cat­e­gory,” ex­plains Richard Wing­field, Man­ager: Dealer Com­mu­ni­ca­tions & Spe­cial Projects. “Deal­ers have to score well in the fol­low­ing weighted pro­grammes in or­der to be con­sid­ered as a DOTY can­di­date: Sales and Au­tomark De­vel­op­ment Pro­grammes, the Cus­tomer Ser­vice De­vel­op­ment Pro­gramme and the Toy­ota Fi­nan­cial Ser­vices Pro­gramme.”

All the pro­grammes cover com­pli­ance with fran­chise stan­dards and mea­sure per­for­mance against a va­ri­ety of sales tar­gets. Dur­ing a cal­en­dar year, scores are ac­cu­mu­lated and the dealer scor­ing the high­est ag­gre­gate to­tal walks away with the tro­phy.

TOY­OTA DEALER OF THE YEAR: MICHAEL KOBERSTEIN

Michael’s worked for Thek­wini Toy­ota for 20 years, first be­ing hired by Peter Sny­man as a trainee when he was just 18 years old. He re­ceived train­ing in ev­ery­thing from the driv­ing and li­cens­ing of ve­hi­cles to stock

con­trol and, six months af­ter join­ing, was given the op­por­tu­nity to be­come a sales­per­son.

“Cus­tomers are king and with­out them, I wouldn’t have a busi­ness,” he says. “They want to be treated with re­spect, hon­esty and in­tegrity. If we treat all our cus­tomers like that, we’ll have a great busi­ness.”

Michael says win­ning the DOTY was the big­gest high­light of his ca­reer, as he and his team had worked to­wards it for two years.

LEXUS DEALER OF THE YEAR: KEVIN CROWIE

Kevin got his start in the motor in­dus­try as a Parts Picker at Mon­u­ment Toy­ota Con­stan­tia in 2003. He de­vel­oped a pas­sion for sales and work­ing with cars, so he joined Lexus Four­ways as a new car sales­man three years later.

He then left Lexus Four­ways and joined Half­way Toy­ota across the road, where he was Parts Man­ager for 10 years, win­ning sev­eral DOTY

“A TO­TAL FO­CUS ON PEO­PLE, BE THEY CUS­TOMERS OR MY TEAM MEM­BERS, IS THE REA­SON FOR OUR ON­GO­ING SUC­CESS, WHICH CUL­MI­NATED IN BE­ING AWARDED THIS TI­TLE.”

awards. Last year he re­turned to Lexus Four­ways as the Dealer Prin­ci­pal – and swiftly won an­other one!

“My ca­reer high­light was get­ting my Diploma in Mar­ket­ing from Unisa, with fund­ing from Toy­ota SA,” says Kevin. “My plans for the fu­ture are to cre­ate more brand aware­ness for Lexus and to build an even stronger team.”

HINO DEALER OF THE YEAR: GANSEN CHETTY

Gansen, who joined Hino Shelly Beach as Dealer Prin­ci­pal in March 2014, has a history with Hino trucks go­ing back to 1997, when he was em­ployed by Hino Pine­town as a sales­man.

“A to­tal fo­cus on peo­ple, be they cus­tomers or my team mem­bers, is the rea­son for our on­go­ing suc­cess, which cul­mi­nated in be­ing awarded this ti­tle,” he says. Not only did Hino Shelly Beach win the over­all Dealer of the Year award for the first time in 2017, but it also won the Cus­tomer Ex­pe­ri­ence award for the sec­ond con­sec­u­tive year.

“We’ve started 2018 on a pos­i­tive note, be­ing over tar­get in all as­pects of our busi­ness and are de­ter­mined to re­tain the Hino of the Year award for a sec­ond year,” says Gansen.

(From left): An­drew irby, *res­i­dent and EO of TSAM, Al­fie ,ieck­hoff, EO: Thek­wini Toy­ota roup, Michael ober­stein, Toy­ota Dealer of the 9ear and Dealer *rin­ci­pal: Thek­wini Toy­ota 7estville, Danny oven­der, roup MD: Thek­wini Toy­ota roup, alvyn am­man, Se­nior 6ice-*res­i­dent of Sales E Mar­ket­ing at TSAM and Toshim­itsu mai, EO of Toy­ota Africa ,egion.

(From left): An­drew Kirby, Ge­orge Baikie, CEO: Half­way Group, Martin Klop­per, Gaut­eng Group Di­rec­tor: Half­way Toy­ota Four­ways, Kevin Crowie, Dealer Prin­ci­pal: Lexus Four­ways and 2017 win­ner of Lexus Dealer of the Year, Rob New­ton, Group Man­ag­ing Di­rec­tor: Half­way Toy­ota Group, Calvyn Ham­man and Toshim­itsu Imai.

(From left): An­drew Kirby, Hino Dealer of the Year Gansen Chetty, Calvyn Ham­man and Toshi­aki 9asuda, Man­ag­ing Of­fi­cer: ino Mo­tors.

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