HANDLING A VEHICLE BREAKDOWN

Being stuck on the side of the road is every woman’s worst fear. Here’s a quick guide to navigate this, possibly, life-threatening scenario!

What to do when you’re stuck

According to Robynne Farrell, managing director at 1st For Women Insurance, the first thing you should do when your car breaks down is to switch on your hazard warning lights, so that you’re visible to other motorists. If possible, roll your car to the yellow lane, or as close to the shoulder of the road as possible. When it’s safe to do so, get out and place your warning triangle 50 m behind your car. When convinced of the safety of your vehicle, return to the car and lock all doors. If you’re scared that your vehicle might get hit from behind, don’t stay inside — rather stand at a safe distance away from the car.

What’s next?

Once settled, contact your insurance or a roadside assistance company, as well as a family member or security company. Call and check if your insurance provides roadside assistance as part of your plan, and request their help. Remember to also phone a family member or a friend to notify them of your whereabouts and if possible, ask them to come keep you company. Don’t accept help from strangers and when the road assistance company arrives, don’t get out of the car immediately. Ask for identification first.

Vehicle towing

According to the Automobile Association (AA), you have the right to choose who tows your vehicle but you need to ensure that the tow truck company is part of an accredited association. If your vehicle is insured, your insurance company will make arrangements for moving your car. If an independent tow truck arrives on the scene before your insurance does, be careful not to sign any documents you don’t understand. Call your insurance company yourself and confirm that they will cover the towing costs.

Get the tow operator’s details including the company name, physical address, contact details and the name of the person helping you. Also ask upfront about the costs to store your vehicle. If you can’t afford it, it’s best to tow the car to your premises. Read the terms and conditions of any contract and don’t sign any blank documents. Lastly, make sure you remove your personal belongings from the car before towing.