LEGITIMATE TRACING AGENT VS A SCAM

The tracing agent will know something about you. If you receive a text message saying that you have unclaimed benefits owing but the SMS does not include your name, it is likely to be a scam.

If you receive a phone call from someone, ask for a number that you can call them back on. All legitimate callers will have no problem providing you with a contact number for a return call.

Ask the tracing agent what company they are doing the tracing for and what the company may have been called before. If you did not work for that company, then you would not have a benefit due.

Ask the tracing agent for a letter from the company they are tracing for. Do an internet search to check that the tracing agent is a legitimate company. Make sure that, if you receive an email, the email address includes the tracing agent’s name. Call the pension fund and ask if they are doing a tracing exercise. Contact details for pension funds’ principal officers are available on the FSCA website.