A NOT-SOUNUSUAL CASE
“Anne’s” email is typical of those I get from people whose new cars let them down. “I need help. I bought a new (SUV) five months ago. “I discovered rust on the part that keeps your spare wheel in place. They fixed that. “Then I complained about high revs and they told me it’s normal. Next I realised that the car is very heavy on fuel and it battles to drive up steep hills. I took it back again because they told me that they need to reset it. It stayed there overnight and when I fetched it they told me that I must bring it back because the fuel injectors are faulty and they have to replace them but they will only get stock in a week’s time. “I bought a brand-new car but it is giving me second-hand service. “Am I allowed to demand another car or my money back as I bought the car cash out of my savings I had. Where will it end?” In such cases, where the vehicle is running and there are no safety-critical issues, the owner usually has to accept repairs as the remedy. But they should always insist on being provided with a comparable courtesy car during those repair periods.