SER­VICE WITH A SMILE

YOU (South Africa) - - SAY -

Look­ing at how happy the cus­tomers are about my ser­vice where I work as a cashier, it’s hard to be­lieve the same cus­tomers gave me a bap­tism of fire the day I started work­ing as a trainee.

On that ter­ri­fy­ing first day, my new boss gave me a till to op­er­ate on my own. I work at a con­ve­nience store at a fill­ing sta­tion. It was 6am when I was shown the ba­sics on the till, then I was left to strug­gle alone. I served a few cus­tomers and thought I was do­ing great un­til the queue got longer and longer. The pres­sure mounted as the num­ber of solemn faces grew. Then I started mak­ing mis­takes that needed my man­ager’s in­ter­ven­tion. Cus­tomers com­plained about me and my boss be­came im­pa­tient.

I nearly didn’t go back the next day but I des­per­ately needed that job. To my sur­prise, I found the job eas­ier, even en­joy­able as some cus­tomers teased me about my pre­vi­ous day’s de­ba­cle.

Since that day I’ve never looked back and I im­proved with each new day. To­day I no longer panic when the queue is long. I con­cen­trate fully on the cus­tomer I’m serv­ing and I like it when the cus­tomers leave our store smil­ing. I have plenty of reg­u­lar cus­tomers who like to be served by me only.

The whole ex­pe­ri­ence has taught me al­ways to be pa­tient with trainees wher­ever I’m a cus­tomer. M SEREPO, MAMELODI EAST

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