Mother demands answers
AN Empangeni mother is furious about what she claims to be the poor treatment her pregnant daughter received at the Queen Nandi Regional Hospital this week, and is demanding answers.
Phakamile Cele says she is determined to take the matter higher up to the Department of Health for investigation if the hospital fails to provide her with a satisfactory explanation of why her daughter, Khanyi was left suffering for two days before giving birth to her first child.
The hospital is denying any unprofessional conduct.
According to Phakamile, her daughter was admitted to the hospital on Monday morning when she started bleeding, but was given the assurance that all was well and the family need not be concerned.
‘But on Tuesday morning Khanyi called my son, complaining of serious pains. We rushed to the hospital to check up on her and it appeared as if she was already in labour.
‘Although nursing staff again gave us the assurance that all was under control, I was concerned as it seemed they never even bothered examining her before the delivery.
‘We returned late in the afternoon and found Khanyi still waiting.
‘We were then told by a doctor that a Caesarean operation would be performed that evening after an operation on another patient was completed.
Phakamile said the doctor she spoke to, instead of being compassionate and taking time to address her concerns about her daughter and baby’s wellbeing, was dismissive and arrogant.
‘With the change in shift, the night shift doctor informed her the Caesarean operation would be done by 8pm. We waited for another two hours without any progress.
‘We then phoned the hospital CEO directly to report the matter, and she later told us that she addressed the matter with her staff.
‘Eventually Phakamile gave natural birth only at 4am on Wednesday.’
‘Our concern now is that soon after the baby was declared in good health, he was suddenly moved to ICU after developing breathing problems,’ Phakamile said.
‘The problem I have is that none of the doctors or nursing staff kept us informed and actually avoided contact with us, raising suspicion that the delay in helping Khanyi to deliver her baby may be the cause for the baby’s condition. He is still in ICU.
‘Our ordeal was really handled in a very unprofessional manner and I’m determined to take this to the Department of Health to establish if there was any negligence.’
Queen Nandi Regional Hospital CEO Nqobile Mkhwanazi confirmed that one of the doctors decided to keep this newborn in hospital until the end of the day (Wednesday) as a precautionary measure, but that everything was under control.’
I was concerned as it seemed they never even bothered examining her before the delivery.