Con­cern over long queues

Zululand Observer - Weekender - - ZO NEWS - Gugu Myeni

THE South African Post Of­fice in KZN says it con­tin­ues to en­cour­age so­cial grant ben­e­fi­cia­ries to utilise the var­i­ous pay­ment meth­ods at their dis­posal to ac­cess their funds.

This fol­lows con­cerns raised by a lo­cal res­i­dent re­gard­ing ser­vice de­liv­ery at the Post Of­fice branch in Richards Bay.

‘On Tues­day af­ter­noon last week the queue of peo­ple wait­ing to be as­sisted was nearly out the door. Cus­tomers were wait­ing an hour and longer for as­sis­tance.

‘Three cu­bi­cles were open to as­sist cus­tomers and it is con­cern­ing that there were el­derly peo­ple stand­ing in the queues for more than an hour. Peo­ple were re­ally get­ting an­noyed and im­pa­tient and some even left.’

The res­i­dent said they were told that the Post Of­fice was short-staffed.

She said she is par­tic­u­larly con­cerned about the pen­sion­ers who are forced to wait in the long queues.

This comes as the Post Of­fice of­fi­cially took over grant pay­ments at the begin­ning of the month when the Cash Pay­mas­ter Ser­vices con­tract ex­pired.

In re­sponse to the con­cerns, KZN Post Of­fice spokesper­son, Nobuhle Njapha, said there are cur­rently no staff short­ages at the branch.

‘There are six per­ma­nent tell­ers. On the day two were off sick, one was on lunch and three were serv­ing cus­tomers.

‘The queues could have been as a re­sult of it be­ing pen­sion day, but ben­e­fi­cia­ries are also ap­proached on pen­sion days to in­form them of other pay­ment op­tions avail­able, but in our ex­pe­ri­ence they pre­fer visit­ing the Post Of­fice to re­ceive their money,’ Njapha said.

With the South Africa So­cial Se­cu­rity Agency (SASSA) card, ben­e­fi­cia­ries can make ATM or mer­chant cash with­drawals, free re­tail mer­chant pur­chases as well as with­draw cash over the counter in­side a Post Of­fice.

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