Concern over long queues
THE South African Post Office in KZN says it continues to encourage social grant beneficiaries to utilise the various payment methods at their disposal to access their funds.
This follows concerns raised by a local resident regarding service delivery at the Post Office branch in Richards Bay.
‘On Tuesday afternoon last week the queue of people waiting to be assisted was nearly out the door. Customers were waiting an hour and longer for assistance.
‘Three cubicles were open to assist customers and it is concerning that there were elderly people standing in the queues for more than an hour. People were really getting annoyed and impatient and some even left.’
The resident said they were told that the Post Office was short-staffed.
She said she is particularly concerned about the pensioners who are forced to wait in the long queues.
This comes as the Post Office officially took over grant payments at the beginning of the month when the Cash Paymaster Services contract expired.
In response to the concerns, KZN Post Office spokesperson, Nobuhle Njapha, said there are currently no staff shortages at the branch.
‘There are six permanent tellers. On the day two were off sick, one was on lunch and three were serving customers.
‘The queues could have been as a result of it being pension day, but beneficiaries are also approached on pension days to inform them of other payment options available, but in our experience they prefer visiting the Post Office to receive their money,’ Njapha said.
With the South Africa Social Security Agency (SASSA) card, beneficiaries can make ATM or merchant cash withdrawals, free retail merchant purchases as well as withdraw cash over the counter inside a Post Office.