Up­roar over Brit's 'Too many Spa­niards' complaint

Com­pen­sa­tion cul­ture taken to the limit by Black­burn pen­sioner on hol­i­day in April

Costa Blanca News (North Edition) - - FRONT PAGE - By James Parkes jparkes@cbnews.es

A Black­burn hol­i­day­maker's complaint about her Benidorm hol­i­day has ir­ri­tated both ex­pats and Span­ish res­i­dents

AN 81-YEAR-OLD woman from Black­burn (Lancs) is de­mand­ing a full re­fund for her Benidorm hol­i­day, which she claimed was ru­ined be­cause 'there were too many Span­ish there'.

The re­port pub­lished by Uni­lad.co.uk has gone viral among ex­pat so­cial groups on the Costa Blanca - with very lit­tle sym­pa­thy for the hol­i­day­maker (See Irena Bodnarec's Around Town com­ments on page 53).

Even­tu­ally it has hit na­tional news­pa­pers, where the is­sue of ' com­pen­sa­tion cul­ture' among cer­tain Bri­tish tourists try­ing to get a free hol­i­day has been widely ex­pressed.

Ac­cord­ing to the on­line pub­li­ca­tion, Freda Jack­son was rec­om­mended the Po­sei­don Playa ho­tel in the Poniente beach area of the re­sort by travel agents Thomas Cook - from which she is now claim­ing full com­pen­sa­tion (over £1,100) or a free hol­i­day from.

The re­port claims she was 'in tears' after her fort­night at the ho­tel. She claims the ho­tel was on 'a hill' and ac­cord­ing to the re­port ' on the out­skirts of Benidorm'.

She suf­fers mo­bil­ity is­sues and claims 'the ho­tel was full of Span­ish hol­i­day­mak­ers that re­ally got on our nerves be­cause they were so rude'.

She claims they nearly knocked her over, that the en­ter­tain­ment was all fo­cussed on Span­ish guests and the es­tab­lish­ment catered for the Span­ish.

The last straw in the re­port comes when Freda, who was ac­com­pa­nied by her 61-year-old friend on her hol­i­day, asks: "Why can't the Span­ish go some­where else for their hol­i­days?”

The re­ac­tion amongst both Bri­tish ex­pats on the Costa Blanca and of course Span­ish res­i­dents is prac­ti­cally un­print­able.

Prac­ti­cally no-one believes Freda, in­clud­ing Thomas Cook who none­the­less have even­tu­ally paid her 50% of de­manded com­pen­sa­tion be­cause ap­par­ently her 'flights were changed with­out giv­ing the cus­tomer suf­fi­cient warn­ing' - but they in­sist it's not be­cause ' the ho­tel was full of Spa­niards'.

The es­tab­lish­ment it­self has also cried foul and so have other sat­is­fied cus­tomers, both Bri­tish and Span­ish who en­sure fel­low hol­i­day­mak­ers the ho­tel caters for all na­tion­al­i­ties, both food and en­ter­tain­ment-wise.

Even her mo­bil­ity prob­lems were well at­tended to; the ho­tel change her room at her re­quest on ar­rival and said they of­fered her mo­bil­ity as­sis­tance that she re­fused.

As for not be­ing wheel­chair friendly - the pool does have 24 steps from the re­cep­tion to the pool area, but there is a wheel­chair ramp also.

The ho­tel is prac­ti­cally beach-front lead­ing straight to the Poniente prom­e­nade - how­ever there is an up­hill 100 me­tre road to the ac­tual ho­tel re­cep­tions - hardly a steep hill and def­i­nitely no ob­sta­cle for a mo­bil­ity scooter that is widely avail­able around Benidorm as many pedes­tri­ans can vouch for.

Fac­ing the facts, Benidorm is not a 'Bri­tish' re­sort, but an 'in­ter­na­tional' one. And at any given time of the year, you are likely to find more Spa­niards hol­i­day­ing in Benidorm then Brits.

How­ever cer­tain ar­eas of the Rincón de Loix district are lit­er­ally called 'Zona Guiri' (Brit Zone) - the area around Calles Mal­lorca, Gerona and Ibiza -, be­cause the ma­jor­ity of bar and other es­tab­lish­ments mainly cater for Bri­tish tourists. But let’s not for­get, you are still in Spain.

The Poniente area of Benidorm is not so 'Bri­tish', but ho­tels, in­clud­ing the Po­sei­don Playa, al­ways cater for in­ter­na­tional guests, which is why UK tour op­er­a­tors such as Thomas Cook and oth­ers book with them.

April is by no means the peak sea­son and does see a con­sid­er­able amount of el­derly Span­ish hol­i­day­mak­ers around the re­sort as the 'Im­serso' (Span­ish state hol­i­day plan for pen­sion­ers) runs to its end (May).

Hote­liers as­so­ci­a­tion Hos­bec said: "We do not un­der­stand the non-ex­is­tent con­tro­versy be­tween Bri­tish and Span­ish hol­i­day­mak­ers this story has gen­er­ated."

"It's quite the con­trary, for decades Span­ish and tourists from many na­tion­al­i­ties have mixed to­gether fine in the re­sort with­out any con­fronta­tion at all."

Newspapers in English

Newspapers from Spain

© PressReader. All rights reserved.