Ryanair voted ‘worst air­line’...again

Costa Blanca News (North Edition) - - VOX POP - By Jack Troughton

RYANAIR has been ranked the worst short-haul air­line for the sixth con­sec­u­tive year in the an­nual travel sur­vey by con­sumer group Which?.

The Dublin-based bud­get car­rier was given the low­est pos­si­ble score by pas­sen­gers for board­ing, seat com­fort, food and drink, and the cabin en­vi­ron­ment.

How­ever, Ryanair, which car­ries more pas­sen­gers than any other air­line in Europe, hit back claim­ing the poll of 8,000 peo­ple was 'un­rep­re­sen­ta­tive and worth­less'.

Of the main­stream air­lines Jet2 fared the best and was voted third over­all be­hind Guernsey air­line Aurigny Air and Swiss. Easy­jet was ranked 11th from 19 car­ri­ers and Bri­tish Air­ways 15th.

And ac­cord­ing to Which?, Ryanair is also now the air­line most trav­ellers avoid; of those ex­press­ing a pref­er­ence, 70% said they would not use it. In a year hit by strike ac­tion, Ryanair re­fused to pay com­pen­sa­tion for can­cel­la­tions and faces ac­tion by the Civil Avi­a­tion Au­thor­ity.

It was also crit­i­cised by trav­ellers for con­tin­u­ally chang­ing its bag­gage rules over the year – from last Jan­uary, only peo­ple pay­ing for pri­or­ity board­ing were guar­an­teed their wheeled cabin-sized case would ac­tu­ally travel with them; then in Novem­ber this was tweaked, pay­ing pri­or­ity still en­sured the case was in the cabin but was only avail­able for the first 90 pas­sen­gers pay­ing £6 and ev­ery­one else had to pay £8 to checkin their wheelie case to be car­ried in the hold...or travel with just a hand­bag fit­ting un­der the seat in front.

Ryanair main­tains the lat­est rules ac­tu­ally make trav­el­ling cheaper for many; how­ever, the car­rier saw its cof­fers swell by £1.75 bil­lion from an­cil­lary costs in 2018, 28% of to­tal rev­enue.

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