In June 2017, the Meliá Hanoi spearheaded this initiative, bringing the Soap for Hope programme to the group. We spoke with the hotel’s general manager, Mr Guillermo Pantoja, who has worked hard to ensure the success of the programme.
How long has the Meliá Hanoi been involved in Soap for Hope?
The Soap for Hope programme was officially launched at the Meliá Hanoi in June 2017. We are proud to be the very first Meliá Hotels International property to launch this campaign.
How does the hotel run this programme on a daily basis?
The hotel manages the daily operations of the programme by collecting used soap and sending it to CCIHP (the Centre for Creative Initiatives in Health and Population, an NGO) and to Diversey. From there, CCIHP and Diversey are in charge of sanitisation and the production of new soap bars. The hotel also organises a monthly soapmaking event to raise awareness among its employees and customers. The soap bars are split into two groups: the first is sent directly to remote areas on monthly charity trips, and the rest is sent back to the hotel to be displayed and sold in the Meliá Boutique, to raise funds for the hotel’s activities.
What do hotel guests think about the programme?
Soap for Hope is an important initiative that receives tremendous attention from our customers, especially our in-house guests. They can contribute to the community by taking part in the monthly soap-making event, or by purchasing a bar of soap. This small but meaningful action brings them a lot of joy.
Is there any contact between the hotel and the communities or recipients of the project?
Charity trips to rural areas of North Vietnam are organised monthly.
For each event the hotel works in coordination with CCIHP and Diversey to deliver soap to the families there, teach them about personal hygiene and give them some small gifts to support them in their daily lives. We also have a plan to support a school in Hoa Binh, a mountainous province. We’ll regularly send soap to the school to maintain the quality of hygiene for students there. We believe our continued commitment will definitely change their lives in a positive way.