24/7 Techies featured in US Tech Crunch publication
24/7 Techies is democratizing tech support for small and medium businesses globally and has raised $600k in a seed round lead by 500 Startups. Other prominent investors include Rajan Anandan (VP Google India) and Shailesh Rao (VP Twitter, International Operations), Pramod Bhasin (Founder Genpact) and the India Internet Group. 24/7 Techies was spun out of Eureka Technology Partners and is the first company out of Sri Lanka to be featured in Tech Crunch, the leading tech publication in the US.
In the recent Tech Crunch article the company claims to use an online service model to deliver Fortune 500-class tech support at a price that Micro SMBs (1 – 20 employees) can afford. Micro SMB clients have access to a certified tech support professional within 60 seconds, 24 hours a day, seven days a week, with no exceptions. Support covers over 100 cloud apps and any device, be it a smartphone, tablet, computer or mission critical server. Furthermore, 24/7 Techies will run proactive services on clients’ assets and networks that will strengthen security, service availability and speed.
What sets 24/7 Techies apart from Geek Squad and other providers is their ability to support over 100 cloud apps and deliver CIO services to Micro SMBs starting at $99/month. CEO Dilendra Wimalasekere says that the company can assist all functions of a Micro SMB with their technology-related problems. For example, if marketing wants to setup custom reporting on their web analytics app, or if HR wants to migrate from their local HR software to a cloud-based app, all they need to do is connect with 24/7 Techies. The cost for this comprehensive support including unlimited CIO services for a Micro SMB with one - three employees is just $99/ month.
With a Net Promoter Score in the 90s, 24/7 Techies has built a loyal customer base of Micro SMBs. The senior team has over 14 years of SMB tech support expertise. In April this year, 24/7 Techies launched its unique Micro SMB focused offering and is seeing month over month growth of 20%.
24/7 Techies is different from other tech support companies as it is the first company to offer a fully managed service together with a CIO consulting service online. By selling and delivering the service online the company is in the unique position of reaching Micro SMBs globally.