Daily Mirror (Sri Lanka)

Ministry assures speedy investigat­ions into complaints by commuters


The Ministry of Private Transport Services assured commuters yesterday that it would investigat­e every complaint lodged by them against errant private buses with the the new emergency number that was launched recently.

On the first day of this month, the Ministry introduced a new complaints desk where the passenger would be able to skype, email or text in their complaints, while a new hotline too was introduced on that day.

As of today a total of 34 complaints had been received on this number, with 32 of them being against buses belonging to the provincial private bus service.

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