Samsung conducts workshop for extensive business partner network

Samsung Electronics Co, Ltd., a global leader in technology, recently conducted an informative workshop for core business partners at the newly launched Samsung Customer Contact Centre in Colombo.

The main objective of the workshop was to give partners (particularly Samsung product distributors) an understanding of customer contact operations whilst explaining the details of Samsung brand warranty in order to help partners in their efforts to provide better service and drive sales.

The workshop focused specifically on how Samsung is the first brand to execute brand warranty in Sri Lanka for its diverse range of products including Smart TV’s, mobile devices, computer monitors, printers, digital cameras, note PC’s and large format display screens.

The workshop also highlighted how to run effective customer contact centre operations in order to provide an improved service and shopping experience for Samsung customers. The workshop was conducted by Chamantha Sulochana, Service Head, Samsung India Electronics, Sri Lanka along with RajithLiyandara, Contact Centre Manager, Samsung India Electronics, Sri Lanka and Asela Herath, Service Manager, Samsung India Electronics Sri Lanka.

The workshop was attended by all of Samsung’s core business partners and guest participants from the Samsung team also included H. K. Chang, Managing Director, Samsung India Electronics Limited, Sri Lanka, Puneet Dureja, General Manager, Samsung India Electronics Limited, Sri Lanka, Shymyong Jung, Customer Services Director, Samsung India Electronics Limited, Sri Lanka, Gurpreet Singh Bakshi, Deputy General Manager, Samsung India Electronics Limited, Sri Lanka and Anurag Mahajan, Service Manager, Samsung India Electronics Limited, Sri Lanka.

H. K. Chang, Managing Director, Samsung India Electronics Limited, Sri Lanka said, “It is our privilege to conduct comprehensive workshops to assist our extensive partner network. Knowledge of our product warranty and customer services operations are crucial to our brand offering and are instrumental in driving sales.

We are using the Samsung Customer Service Centre, which we recently launched in partnership with Singhagiri Pvt Ltd., to not only to serve our customers but also to support our partner network. This workshop enabled us to raise the quality of service offered for Samsung products by our partners whilst aligning with Samsung’s vision of bringing people together in order to enrich their everyday lives.”