Aegis expands business operations in Sri Lanka
Aegis Limited, a global outsourcing and technology services company, yesterday officially inaugurated its newest center in the heart of Colombo, Sri Lanka.
Aegis Sri Lanka will be a modern and world-class facility, replete with state-of-the-art technology, customer experience tools and global quality best practices for providing multi - channel Customer Lifecycle Management solutions. The center will have an initial capacity of 600 seats, which translates into 1000 direct white collared jobs and is expected to additionally generate two to three times indirect employment.
Sandip Sen, Global CEO, Aegis Limited said “Aegis has been a pioneer in identifying its global delivery footprint, and that led us to expand our presence in Sri Lanka. Aegis Sri Lanka reinforces the strategy of providing our customers the opportunity to tap a skilled talent market that Es more aligned to their end user experience and life time value”. Aegis new 5 storied facility will provide a holistic Business Process Management and technology solution to the domestic Sri Lankan market across Telecom, BFSI Retail, Consumer, Hospitality and technology. Depending upon the business requirements, it would also cater to the off shore markets for the high end back office process management.
The company entered Sri Lanka in 2009 with acquisition of 80 percent shares of smart - Timex Pvt Ltd, which over the years has grown to over 350 professionals serving leading enterprises across Sri Lanka. This expansion marks Sri Lanka as a favorable market for ITES / BPM services. Aegis is playing a pioneer role in driving this growth by investing in talented youth of Colombo.
Sudhir Agarwal, President Global M&A and Strategic Initiatives said “Aegis has been steadily expanding its footprint in the Indian BPM market and the launch of this facility in Sri Lanka strengthens our footprint in South Asia. The stability of economy, strong economic growth, government support and skilled labor force will enable Sri Lanka to carve out a niche in the global outsourcing landscape”
Aegis currently employs over 350 BPM professionals in Sri Lanka. The company has plans of setting up more centers in Tier II and III towns of Northern and Southern Sri Lanka and is currently in discussion with several state government and local bodies.
Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking and Financial Services Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate.