MOL Lanka bags Customer Service Quality Award in Liner Shipping
Mitsui O.S.K. Lines Lanka (Private) Ltd. (MOL Lanka) was honoured with the National Industry Silver Award in Liner Shipping at the recently concluded Customer Service Quality Awards ceremony 2014” organized by the Institute of Chartered Shipbrokers (UK) – Sri Lanka Branch.
This is t he highest award t o a shipping line in the awards sector. MOL stood as the sole contender in this category amongst all other shipping agents and proudly grab the silver award on the ceremonial night. No shipping agent was qualified for the Gold or Bronze awards.
“We attribute this accomplishment to the great support of our valued customers, and the team work efforts of MOL Lanka employees.
“We thank all our customers who have given us their valuable feedback for the MOL Liner services. The vote of confidence by our customers enabled us to bag this prestigious award.
“It is very encouraging t o see our customers rallying around us appreciating our customer service standards and placing us at the highest level of recognition in the industry. This isalso no doubt an appreciation for the services rendered by MOL, living up to its promises being a reliable carrier throughout which customers can always “Count On”.
“We take this award as a people award for the staff of MOL Lanka who had tirelessly made enormous contribution for the betterment of the organization. We at MOL Lanka always believe that relationship is the key to sustain business and that the value of people who makes things happen, make the real difference.”