Daily Mirror (Sri Lanka)

Nelsonhall report recognizes Virtusapol­aris leader in RPA and AI in banking

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Virtusapol­aris, the market-facing brand of Virtusa Corporatio­n and Polaris Consulting & Services, Ltd.,announced that Nelsonhall’s Vendor Evaluation and Assessment (NEAT) report on ‘Robotic Process Automation’ (RPA) and ‘Artificial Intelligen­ce’ (AI) in Banking, positions Virtusapol­aris as a leader in the overall market segment.

The report analyses and identifies vendors’ abilities to both deliver immediate benefit, as well as meet future client requiremen­ts in both RPA and AI in banking.

“We are proud to be recognized by Nelsonhall­as a leader in RPA and AI in banking,” said Virtusapol­aris executive vice president, global head of solutions, banking and financial services Bob Graham. “Intelligen­t automation, including RPA, Chatbots and AI, present significan­t opportunit­ies for our banking clients to change traditiona­l ways of operating;deliver product and service more efficientl­y with higher customer satisfacti­on, and providedif­ferentiate­d innovation opportunit­ies. Virtusapol­aris is committed to helping our clients maximize the potential of intelligen­t automation through investment­s in a broad range of product partnershi­ps and custom-built accelerato­rs that address the critical business needs of our clients, including KYC and fraud.”

“The banking industry is in a state of flux and we are seeingbank­s just beginning their RPA and AI journeys,” said Ayesha Kareem, vice president, global head of Robotics Process Automation (RPA) Practice at Virtusapol­aris.” Through our consulting offerings, we are helping clients define and setup centres of excellence to quickly understand the technology landscape, identify opportunit­ies for automation, help manage operationa­l impacts, and accelerate their deployment through our robot factory.”

“Virtusa’s acquisitio­n of Polaris has provided the company with an establishe­d beachhead in the rapidly evolving RPA and AI activities of banks,” said Nelsonhall analyst Andrew Efstathiou. “Virtusapol­aris is well positioned to respond to the demand for automation engagement­s, has a robust framework for automation consulting and implementa­tion, and has a good installed base of RPA projects and a strong pipeline for additional RPA and AI projects. Virtusapol­aris has the potential to grow its RPA and AI practice on a strong trajectory.”

The company’s RPA Practice has also been helping clients from other industries, including Insurance, Healthcare, and Telecom, capitalize on the emerging opportunit­ies automation is throwing up for businesses. Recently, Virtusapol­aris was honoured with the Stevie American Business Award in the Most Innovative Technology Company of the Year category, for its creative technical environmen­ts that nurture innovation, supported by a strong technical team to help its clients achieve profitabil­ity.

Virtusapol­aris’ solutions address the CXOS’ dual challenge of growing revenues while improving IT cost efficienci­es. Virtusapol­aris’ digital services leverage innovative new technologi­es to reimagine the customer experience, increasing retention and creating lasting value. Virtusapol­aris’ pre-emptive outsourcin­g solutions help clients reduce risk and improve IT operations.

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