NDB revolutionizes digital banking landscape with Fort branch

NDB recently opened its 109th branch, branded as NDB NEOS, at Canal Row, Colombo 1 signaling a steady continuation of the bank’s expansion strategy as well as the bank’s revolutionary steps into the digital world.

The new branch was ceremoniously opened by the Governor of the Central Bank of Sri Lanka, Dr. Indrajith Coomaraswamy, Chairman of NDB Ananda Atukorala, Director/group CEO Dimantha Seneviratne, and the NDB senior management.

With the opening of this branch, NDB became one of the first banks in Sri Lanka to revolutionize its banking journey with a digital transformation by migrating the bank’s customers to a digital, paperless platform to perform all activities in the branch.

This is the bank’s first ‘Phygital’ proposition which was launched, with a view to provide customers a new paradigm in banking convenience, where the physical presence of bank staff is coupled with a truly digitized experience.

“We have taken steps to reimagine customer journeys and redefine customer experience by providing truly digital experience with human touch at this branch. We are proud to introduce some of the first time innovations to the local banking industry namely; a comprehensive interactive digital platform connected to multiple devices, pad bot based queue management system, paperless account opening through interactive devices, wide digital screens with all information, to totally paperless transactions processing; most importantly the successful implementation of RPA (Robotic Process Automation) at the NDB NEOS branch,” said NDB Digital Banking AVP Damitha Silva adding that this state-of-the-art platform stems purely from local talent, where the entire concept was brainstormed and developed by the able NDB team. An upcoming local Fintech company provided the technical expertise and know-how to develop this unique, world class platform.

The branch will add value to the service delivered by the bank by enhancing the quality of information services and customer support, with a fully digital flavor.