Sysco’s CAKE Guest Manager seats 200 million guests

CAKE Guest Manager, the reservation, wait-list and table management solution by Sysco’s restaurant technology platform, reached a significant milestone in December - more than 200 million guests seated.

CAKE Guest Manager can accommodate reservations, table management and floor plan visualisation. It can work as a standalone product but is also seamlessly integrated with the CAKE Point Of Sale (POS) system. The application also includes a dynamic waitlisting feature with customisable push notifications that keep customers informed of their seating availability.

“We want to create leading edge technology that makes a difference at every point of the food service journey,” said Sysco LABS Vice President/general Manager Rasika Karunatilake. “Guest Manager is an integral part of our restaurant technology platform and its exponential growth illustrates the impact that it’s making.”

Guest Manager Senior Project Manager Ben Whan said: “In perspective, that’s more than 62 percent of the entire U.S. population. What’s also amazing, is that we only hit 100 million guests in 2016 - so we’ve doubled the total number of guests served in just the last two years.”

In addition to the guests seated, more than 100 million guests have used the solution’s application. Part of the solution’s exponential adoption in the market can be attributed to it going beyond the standard functionalities of a table manager. Using built-in data analytics-based features such as repeat customer recognition and preference patterns, CAKE Guest Manager allows restaurant operators to identify and enhance the experience of repeat customers.

“We are very excited about reaching this milestone so soon and the team has many plans in the works to upgrade and innovate by anticipating the customer’s future needs,” said Guest Manager Tech Lead Kanchana Silva.