DFCC BANK committed to make “Dream Home” a reality
DFCC Bank, has always been very keen on Service Quality. We are known to deliver a superior quality service which has been a strength of DFCC throughout. When obtaining a Housing Loan it is utmost important that the process is hassle free.
DFCC is a fully fledged Commercial Bank offering an array of services to it's valued customers, providing Financial Solutions to Individual customers, large corporates, SMES and Micro SMES.
Today we are in discussion with Mrs. Gillian Edwards, Senior Vice President - Consumer Banking, who will be speaking about DFCC Home Loans, a key product offered by the bank.
Q : What are the benefits of applying for a housing loan at DFCC ?
Service and interest rates are major factors in the decision process. And we at DFCC are committed to deliver on both counts.
DFCC Bank, has always been very keen on Service Quality. We are known to deliver a superior quality service which has been a strength of DFCC throughout. When obtaining a Housing Loan it is utmost important that the process is hassle free. DFCC promises to make life easy to its customers by offering a stress-free and fast service.
All the necessary information the customer requires is provided during the initial discussion thus saving valuable time. The Bank’s call centre is also geared to assist customers over the phone and their requests will be channelled to the relevant branch where all concerns and issues will be resolved. The process has also been made easy with minimum documentation. Our trained officials will guide the customer throughout the transaction.
Furthermore for those who are unable to visit the bank we do provide a service at ones doorstep. Our Business development Officer will visit your home or place of work and will take care of the transaction throughout, thus saving valuable time.
Another factor affecting the decision of obtaining a Housing Loan is the interest rate. DFCC offers the lowest interest rate in the market, commencing from 13%. We also offer tailor made solutions to suit ones cash flows.
DFCC home loans can be obtained from any one of our 138 branches and service points throughout the island making it accessible to anyone and everyone. We also provide our services to Sri Lankans living outside the country which makes us available to a larger consumer base.
Q : What are the special features of DFCC Housing loans?
The DFCC Home Loan can be obtained to facilitate any housing requirement, including purchasing a block of land, house or condominium apartment, constructing a house and Home Renovations or Improvements.
DFCC has always pioneered in understanding the dynamic needs of it's customers and hence has included Home Renovations and Improvements to the list of purposes for which housing loans can be obtained. Therefore if you are looking at fixing your pantry, decorating your dream home with lighting or tilling, Installation of Solar Panels or any other home improvements, DFCC is where you need to go to.
The latest development in the housing industry of Sri Lanka is the Condominium apartments which are sprouting all over the island, and competing with each other to provide the most exquisite living experience to its customers. DFCC has strategically tied-up with the high end Property Developers of the country to provide the required financing to its customers with minimum hassle, when purchasing their dream apartment.
As mentioned previously DFCC provides the best rates and the highest quality of service in the industry to its customers and is the onestop shop catering to all their housing needs.
VALUE ADDED SERVICES
1. The only bank that offers a personal loan coupled with an overdraft
2. A lease to purchase your dream vehicle
3. VVW
4. Credit cards
Q : Why should a customer walk into DFCC bank and apply for this loan?
Acquiring a home is one of the most important milestones in one’s life and we at DFCC will be right by your side throughout the entire process and our relationship with you does not end there as we are looking forward to a long term partnership. Whilst ensuring a personalized service we also provide the best tailor-made packages to suite your individual requirements.”
Currently having a network that covers fully-fledged branches extension
Offices Island wide in strategic locations providing ease of access to all customers, DFCC has future plans to expand its financial services to all Sri Lankans.. We reach out to individuals who have been deprived of a formal banking channel providing them with banking services, whilst most importantly protecting them from the unauthorized financial sector.
Q : How is the demand for housing loans in the country today?
The demand for housing loans in of Sri Lanka has steadily increased over the years, with consumers having higher disposable income and there is every indication that this trend will continue.
Much of the demand comes from the Middle income sector in the fast developing urban areas. We also witness strong growth from areas out of Colombo where the majority of the borrowers consist of first time home owners .
The surge in high-rise buildings in the skyline has opened up many opportunities for home loans. DFCC has entered into many tripartite agreements with a number of reputed developers.
DFCC is fully geared to meet the growing demand for home loans catering to people from all walks of life with solutions designed to address their specific requirements. Eventhough the industry is experiencing a minor drawback with the current situation of the country, we expect the position to revert to normal very soon.
Q : Any criteria to be eligible to apply for a housing loan?
DFCC caters mainly to two segments of consumers, the Fixed income earners and Self Employed aged 18 and above. Joint borrowings will also be permitted. Applicants are expected to have a minimum income of LKR 30,000 and the loan will be granted for a maximum tenor of 20 years. Approval of loans will be upon thorough credit evaluation on the client.
The bank provides its services to employees of the Government and Private sectors of the country and they form the Fixed Income Earners category while the Self employed form the Business Income Earners category.
With a legacy of 60 years in Development Banking , DFCC has been continually lending to entrepreneurs, and has tremendous opportunity and experience in the segment of Business Income Earners.
DFCC being an experienced Commercial Bank is equipped to provide the best of its services to its valuable customers.
OTHER COMMENS
Commenting on the industry, Gillian Edwards says, “The banking industry is highly competitive and as a result profit margins from core banking are under pressure. The challenge is for banks to grow business in more far flung areas where there is untapped potential. Technology will no doubt be the driving force, as customers demand more innovation and convenience. We expect to see a lot of development in the industry with alternate channels playing a major role, with focus on customer service and product innovation to determine success. DFCC Bank has over six decades experience in forging long-lasting relationships with customers, which will hold us in good stead. Our belief in partnering customers in times of success as well as hardships has earned us a loyal customer base. DFCC Bank is geared to offer a breadth of seamless banking solutions that give customers unmatched value and unique benefits for their every need.”