Daily Mirror (Sri Lanka)

Sri Lanka Retail Forum to discuss ways to cater post-pandemic consumer


‘Catering to the Postpandem­ic Consumer’, the first session at the upcoming Sri Lanka Retailers Forum 2021 will focus on customer value as online / digital platforms become a core part of the business while exploring the role played by digital shifts in the customer journey.

The discussion will dive into some of the emerging trends and needs of the consumer regionally and those taking place locally.

The panel will discuss on the local retail industry’s readiness to cater for such a shift.

This session will explore the new buyer behavior patterns, and provide insights if the current short term trends would persist for a longer time.

The expert presenters lined up to reveal these insights during session one are Dymfke Kuijpers Senior Partner Mckinsey & Co and Himalee Madurasing­he, CEO – Kantar Sri Lanka. They will bejoined by panelists Mohammed Rizvi – CEO – Softlogic Retail (Pvt) Ltd and Rakhil Fernando – Managing Director – Daraz in the panel discussion.

The session will be moderated by Dr. Rohantha Athukorala – President/ Country Head Clootrack – Maldives and Pakistan.

The Sri Lanka Retailers Associatio­n (Guarantee) Ltd (SLRA), will host the island’s premier retail sector forum for the fourth year. This year’s Sri Lanka Retail Forum themed, ‘Recharging Retail: Resilience to Results’ is scheduled for October 13th.

SLRA is the sole industry body for this sector, representi­ng 47 leading and national level retail firms, with countrywid­e reach across various product segments.

This forum is ideal for those keen on learning new trends and innovation­s in the retail industry, and it will cover a wide range of new insights. If you wish to take part in this event, call 115588881 or email events@chamber.lk.

 ?? ?? Himalee Madurasing­he
Himalee Madurasing­he
 ?? ?? Rohantha Athukorala
Rohantha Athukorala
 ?? ?? Rakhil Fernando
Rakhil Fernando

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