DIMO shines at Mercedesbenz Service Excellence Regional Award Ceremony
DIMO has once again earned the ‘General Distributor Award’ by Mercedes-benz AG, outperforming others in the region, in the General Distributor category, at the recently held Mercedes-benz Service Excellence - Regional Award Ceremony.
DIMO has created new standards in regional service excellence by gaining a higher Customer Satisfaction Index and Net Promoter Scores. This resulted in DIMO receiving the best Service Excellence Award ranking among the General Distributors in the region.
Mercedes-benz Service Excellence - Regional Award Ceremony also recognised Hirun Koralage, Amantha Yapa and Sahinda Wasalathanthrige three members of DIMO’S Mercedesbenz Service Facility, as ‘Top Service Advisers of the Year’ in the region.
These recipients are selected based on several criteria and they have once again raised the bar in Service Excellence and have demonstrated their superior professionalism and commitment in serving their customers, which has earned them this incredible accolade.
DIMO Chairman & Managing Director Ranjith Pandithage said,“our constant winning streak portrays that DIMO is the only trustworthy place for Mercedes-benz vehicles in Sri Lanka.
This also demonstrates DIMO’S passion towards ensuring maximum customer delight, while keeping in line with our purpose of fuelling dreams and aspirations of the communities we serve in.
Our team constantly strives to provide peace of mind to our customers, with the promise of best service for their beloved threepointed star.”
This phenomenal accomplishment further showcases DIMO’S focus on creating and delivering exceptional customer service, even during thechallenging times similar to the COVID-19 pandemic.
The continuous success at the Mercedes-benz Service Excellence Regional Award ceremonies solidifies DIMO’S commitment to delivering the best in terms of service and experience, to its customers.
DIMO says it believes that continuous technical training supplemented with knowledge shared by Mercedes-benz certified trainers plays an integral part in delivering a pleasant and a luxurious journey for the customer.
DIMO’S investments on software, special tools and equipment recommended by Mercedes-benz Agalways guarantee the best quality of service, at each customer contact point.
DIMO also adheres rigorously to all Mercedes-benz repair processes and guidelines to ensure that every vehicle repaired or serviced at DIMO 800, is attended to with the utmost care and efficiency, as it is the only Mercedes-benz AG authorised Service Centre in Sri Lanka, fully equipped with the latest technology and technical experts, catering to all Mercedes-benz vehicles.