Softlogic Life conferred with ‘Excellence in Claims Service’ award

Softlogic Life Insurance PLC has leveraged its strong synergy with healthcare and healthcare solutions where the Group’s Asiri Hospitals have backed them in gaining a leadership position in the competitive life insurance space.

The company has focused significantly on the claim settlement process which is the biggest pain point for most customers when they have to get a claim paid by an insurance company. The Company has set up a “cashless” settlement system with more than 60 Hospital locations around the country, ensuring direct settlement of bills to the hospital, enabling customers to walk out without having to make payment for their hospitalization.

With the introduction of world- class solutions that include tie-ups with Parkway Hospitals Singapore and Apollo Hospitals India, they provide the best in healthcare both overseas and at home through the Group’s Asiri Hospitals. The diversity of Softlogic Life’s solutions provides the customer the freedom and the opportunity to ‘ live life to the fullest”.

While marching forward with an unwavering passion, Softlogic Life was recently conferred with the prestigious ‘ Excellence in Claims Service’ award at the Sri Lanka Insurance Industry Awards 2017 by Fintelekt, further strengthening its position as the undisputed claims service leader in the life insurance sector of Sri Lanka. The Excellence in Claims Service Award honoured Softlogic Life’s unwavering efforts which demonstrated company’s overall leadership and commitment to effective and speedy claims settlement in Sri Lanka. The parameters for evaluation included volume and value of claims settled, average turnaround time for claims payment, repudiation rates and speed in claims settlement.