Sampath Bank introduces the first banking robot in Sri Lanka
Robotics enabled by artificial intelligence and machine learning is proving to be a game changer that will bring unique operational efficiencies to the financial service industry, worldwide.
In Sri Lanka, continuing with their trend of pioneering innovative digital banking solutions, Sampath Bank is poised to revolutionise the financial industry with a banking robot that works in the form of a humanoid teller.
A never before in Sri Lanka phenomenon, the robot uses artificial intelligence to understand customers’ requests and performs transactions. It detects the presence of a customer and automatically initiates a conversation.
Currently the humanoid teller can speak and understand English and can perform seven functions; cash withdrawals, account balances, exchange rates, interest rates, details of loans and credit cards and information on how to open an account.
With customer service and convenience foremost amongst the priorities of Sampath Bank, the robot is a part of their active digitalization initiatives.
The humanoid teller will be programmed to perform more functions upon studying the customer requirements further. The bank is also planning to include Sinhala and Tamil language capabilities in the coming months. Currently Robot Banking is available at the Sampath Bank, Head Quarters Branch at # 110, Sir James Peiris Mawatha, Colombo 02.