Envisioning the future of digital banking

Seylan Bank’s CIO discusses the upcoming changes in embracing the digital era.

As digitalization grows at a very fast pace, technology is redefining the way we live, the way we work and the lifestyle we lead. As technology evolves, banks need to actively work towards integrating new technologies to serve customers better. Today, innovation and technology have become game changers in revolutionizing the landscape of the financial industry where banks are compelled to evolve to sustain their growth in the modern world.

Harsha Wanigatunga, Chief Information Officer (CIO), Seylan Bank said “Seylan Bank is a fast evolving bank and thus we are always on top of the technology in this digital era in multiple ways to serve our valued customers better. Towards this end, our focus has always been to offer innovative banking solutions, where the user experience is great and highest level of security is ensured. Given this the Bank continues to focus on the key pillars of customer convenience, security, innovative technology and process optimization to offer an unparalleled digital banking experience to our customers. With our digital transformation, we are not only looking at providing financial solutions digitally but also fulfilling the needs and aspirations of our customers as well.”

Elaborating on customer convenience, Harsha noted, “Seylan Bank is continuously working on improving its backend and customer touch points to offer a frictionless, convenient and secure banking experience. Our IT team consists of highly competent industry experts who have been in the financial industry and are focused on developing innovative solutions that will further improve our customers’ User Experience (UX) and e-banking platforms to offer customers a rich and convenient digital banking. ”