Seylan Home Loan re-launched with an Enhanced Advisory Service
Marking three decades of service led banking excellence, Seylan Bank has strengthened its retail banking propositions. As a part of this initiative the bank has re- introduced its Home Loan Facility with special advisory services and a multitude of benefits to offer Sri Lankan home buyers a hassle free and faster option of owning their own house, apartment, or land.
Seylan Bank’s Deputy General Manager of Retail Banking Tilan Wijeyesekera and Chief Manager of Personal Banking, Eugene Seneviratne elaborates on the customer centric approach the bank adopted to remodel its Home Loan Facilities.
“Today, we see public infrastructure, transportation and facilities improving in most urban areas in the country” noted Deputy General Manager Retail Banking Tilan Wijeyesekera. “With this urbanisation, more Sri Lankans are moving to these areas and we see a growing demand for affordable housing solutions. Meanwhile, a rising urban wealthy segment with multifaceted ambitions want to invest in luxury homes and apartments. Owning a home is one of the most important aspirations of any person’s life. We want this process to be easy, fast and affordable, as people need realistic advice and a fast service when investing in a property of their own. The improved home loan advisory service at most of the Seylan Bank branches across the island, is a key upgrade to our home loan facility which will allow us to understand and assist customers who aspire to own a house of their own. Our goal is for any customer from any part of the country, to have access to a specialised home loan advisor and to have all the facts available when making this important decision in their lives,” Deputy General Manager of Retail Banking Tilan Wijeyesekera stated.
Meanwhile Seylan Bank’s Chief Manager for Personal Banking, Eugene Seneviratne commenting in details on the internal re- haul of the home loan facility said, “We have redesigned our internal documentation processes to obtain the crucial information from the customer who will help process the loan application within a short period of time. Our ‘ Know Your Customer’ ( KYC) form helps us identify the maximum loan amount possible, in line with a customer’s financial eligibility - faster. Furthermore, we personally oversee the collation of all documentation needed to process every loan application. These along with the new and improved centralisation process as well as internal workflow systems will work better to enhance our customer experience”