EChannelling introduces Sri Lanka’s first AI-based Chatbot

the largest doctor channelling network in Sri Lanka, has launched the Chatbot for the first time in Sri Lanka’s healthcare industry. To provide this convenient method to its customers, eChannelling has joined hands with Autochatic, creators of the world's only no- coding, context- aware multilingual Chatbot building platform. Autochatic is headquartered in Paris and has operations in Europe, Singapore, New Zealand and Sri Lanka, the local company said in a media release.

eChannelling Chatbot is the very first artificial intelligence- based channelling bot in the country leveraging on Facebook’s messenger plat for m. Through this, patients can channel a doctor and complete the transaction, including making payments. The Chatbot is yet another state- of- the- art digital initiat ive by eChannelling, a 24X7 virtual agent that provides a human-like experience to find information such as doctors’ availability, doctors’ sessions etc. It also p r ov i d e s real-time updates of appointment sessions.

The Chatbot helps channel a doctor and complete the transaction, but plans are underway to expand into other aspects such as making changes in the channelling details, ongoing number updates, and initiating no show refund requests. eChannelling customers benefit by way of less human interaction, more customer engagements, secure data transmission, easy access and time saving. Customers can access the Chatbot on their mobiles via Messenger and or initiating a chat through the eChannelling Facebook page.