Carmart Introduces “VIDEOCHECK” — Sri Lanka’s First Automotive Digital Aftersales Support Service

Carmart (Pvt) Ltd, the official representative for Peugeot in Sri Lanka, are set to revolutionise the automotive maintenance sector thanks to the introduction of Peugeot parent group’s (PSA) ‘ VIDEOCHECK’ platform. VIDEOCHECK allows Peugeot Sri Lanka to digitize aftersales service support via a video link and online estimation and customer approval.

A first for Sri Lankan aftersales

While being the need of the hour in the new climate of social distancing, VIDEOCHECK goes further than just ticking a box. The platform has been refined after extensive testing in Europe and is a core aspect of Carmart’s long-term strategy to digitize processes and improve efficiency.

How VIDEOCHECK Works

The principle behind VIDEOCHECK is fairly simple. It eliminates the need of a customer being present in the hazardous workshop environment but allows them to be next to their vehicle virtually. The technician uses a checklist defined by the manufacturer to highlight the maintenance or repairs that are necessary, with two degrees of importance or urgency, the highest of which relates to passenger safety or roadworthiness. This also includes visual indicators of tyre tread and brake pad wear, which are measured during the checks.

Once the video has been filmed, a quote is entered for the work to be carried out. It includes the original customer request (for example, scheduled servicing), as well as an optional portion, with suggested repair work. The report is sent by email and SMS to the customer, who can open the full graphical report with video on a computer or smartphone and give approval online. This is a marked innovation over the traditional method of emailing back and forth.