The Company also conducted free online computer coding programmes on Sundays, partnering with the STEMUP Foundation. The main objective of this initiative was to strengthen computer literacy of school children while most of them remained at home due to th
As part of this commitment, Sri Lanka Telecom and Mobitel, in partnership with “Manusath Derana”, transformed 25 decommissioned Sri Lanka Transport Board ( SLTB) buses into modern and fully equipped libraries. Complete with WiFi connectivity, these libraries will act as learning centres providing equal opportunities for students and inculcating the crucial habit of reading.
The popularity and promotion of online education saw an overall rise due to the COVID-19 pandemic. SLT- MOBITEL launched ‘ SLT eSiphala’, the online teaching platform, and ‘A/L Kuppiya’ learning packages to facilitate this increased dependency on online teaching and learning.
The Company also conducted free online computer coding programmes on Sundays, partnering with the STEMUP Foundation. The main objective of this initiative was to strengthen computer literacy of school children while most of them remained at home due to the pandemic situation.
SLT – Mobitel Green Premier League
Sri Lanka Telecom and Mobitel joined forces to launch an exemplary green initiative along with Sri Lankan Premier League ( LPL) 2020. Titled “SLT– Mobitel Green Premier League” (GPL), it is a sustainable environmental conservation project unparalleled within the context of premier league cricket anywhere in the world.
Using the winning score of each team in every match of the LPL as insipiration, SLT and Mobitel planted an equivalent number of plants as a forest restoration initiative across six hectares of the Rajawaka forest reserve in Kalthota, Balangoda. By the end of the LPL tournament, 4,000 saplings were planted in the forest reserve. A sustainable maintenance programme with the Fore s t
Department was also implemented in accordance with UN Sustainable Developments Goals.
The Rajawaka Forest reserve has been identified as a rich biodiversity site and also the major water catchment area for the Samanalawewa Reservoir. As the national telecommunications service provider, SLT- MOBITEL hopes to inspire sports fans and the youth of the country to undertake their own projects towards environmental conservation and sustainability.
Employees – our fundamental resource (BOX)
At SLT-MOBITEL our employees are our most fundamental resource. The people of SLT are tasked with executing the corporate strategy and representing the brand with proficiency and integrity. The company strives to create an environment in which the employees feel valued, recognised, and connected to SLT’s wider purpose. This, in turn, empowers them to do their best work, realise their full potential, and drive the success of the Company.
Customers – A better experience (BOX)
SLT- MOBITEL is continuously introducing new initiatives and reviewing existing customer service processes to enhance the customer experience positively.
The Product Champion programme, which was initiated to enhance awareness of regional staff regarding SLT- MOBITEL’s products, and product management is reviewed and strengthened, to impact customer experience delivered at all touch points.
A single point of contact in IT is established for system related issues, which are addressed by the highest officers of the company.
Staff at all levels are motivated and techniques are shared on how best to deliver a superior customer experience at Regional Offices and when OPMC staff visit customers and the customer voice is represented in monthly operational review meetings.