Union Assurance - Sri Lanka’s best customer service insurance provider
Union Assurance PLC has been named the Best Customer Service Insurance Provider in Sri Lanka for 2021 by the International Finance Awards. This prestigious recognition was awarded to Union Assurance after a detailed assessment of organisations world-over, that are committed to safeguarding customer interests through solutions that are competitive, and address customer needs.
Commenting on this coveted recognition, Jude Gomes, the
CEO of Union Assurance stated, “Customer-centric innovation is a priority for us and we ensure we nurture an environment where employees feel safe and trusted to deliver customer-centric solutions through our products, processes, and technology. This approach gave us a competitive edge during the pandemic, to vigorously adapt to a changing environment, and pre-empt the needs of our customers.”
Union Assurance was prompt to launch a versatile digital payment link enabling customers to settle their new business and renewal premiums from the safety of their homes during the pandemic. This enabled over 90% of renewals to take place via digital payment platforms and bank transfers. The Company’s readiness in digitisation also augured well for promptly adapting online training for the agency force to service customers using digital platforms. Uninterrupted service to policyholders was assured with a 24/7 trilingual call centre, WhatsApp, an online chat bot service and the ClickLife app enabling customers to resolve matters with ease from the comfort of their homes.