HASSLE OF BOOKING ON AIRASIA

I refer to Wontget Fooledagain’s Jan 12 letter re AirAsia and I agree with him 100%. I tried many times in the past to get one of their special offers but have never been successful. A couple of years ago, I booked flights to Macau months in advance as they are always telling prospective passengers that by doing so they will get the cheapest fares. I then checked one week before I was due to fly and the fare was substantially less than I had paid. I wrote to chief executive Tony Fernandes pointing this out and in the interests of fairness would he consider refunding me the difference. Needless to say, I did not even receive an acknowledgement.

Recently I again tried to book flights to Macau and it took me two days as their site had a problem with the Captcha security system, I called their reservations department to advise them and to ask if they could make my booking. They could but said it would cost substantially more as it was not an online booking even though this option was not possible.

By the time the website was up and running, they had increased their fares but in view of my previous experience when even the chief executive could not care less, I decided it was not worthwhile pursuing it. Invariably I, and others I have discussed this with, have problems with AirAsia’s website. Only last week a friend was trying to make a booking to Singapore but after numerous attempts gave up and booked another low-cost carrier. Again, in the interests of fairness, I will say that once on board an AirAsia flight the service is good and the planes are comfortable, but getting to this point is the problem! Scottie