DECLINE IN SERVICE
Re: “Useless UK embassy”, (PostBag, Oct 13).
The following is my letter to the British Embassy.
As you are very aware, your decision to cease issuance of proof of income letters has caused a great deal of distress to many pensioners including myself. Whilst I am aware that there may be spurious applicants, may I suggest that instead of a blanket decision to discontinue this service that you continue to issue letters to individuals who can provide verifiable proof of income from previous employers which in my case is American Express, an internationally established blue chip company.
Again, I am sure you are aware that many expatriates have been increasingly dissatisfied with the decline in service from the embassy in Bangkok over the past few years and this will give you an opportunity to improve the perception that you simply do not care about your customers — Britons overseas.
I sincerely hope that you will give consideration to my suggestion, Ian Stewart